Prioritize Cultural Competence

Client

A US company with an international internship program.

The supervision team has voiced frustration with intern program, specifically a lack of timeliness and challenges with communication. Confusion around time zones, meeting expectations, and unspoken workplace norms. Without orientation to these cultural differences, miscommunication and missed opportunities for collaboration can occur.

Challenge

Solution

Micro eLearning modules were developed to introduce workplace norms in the US. Designed for global learners, these learning opportunities help interns build confidence, navigate schedules, and engage more effectively in cross-cultural work environments.

Cultural competence is essential to designing learning that truly resonates. When educational experiences reflect the values, norms, and lived realities of diverse learners, engagement deepens, and impact multiplies.

At Ubuntu Global Learning Design, cultural awareness isn’t an add on, it’s a foundation. We work to ensure that learning is respectful, relevant, and responsive across cultures.

Common Questions About Cultural Competence and Design

  • Because learning doesn’t happen in a vacuum. Cultural norms, language, and values shape how people absorb information. Culturally competent design meets learners where they are and helps them thrive.

  • We begin by listening, closely. Our process includes research, stakeholder input, and co-design with community voices. We adapt tone, content, examples, and structure to align with local contexts.

  • When cultural differences are ignored, learners may feel disconnected or misunderstood. This can lead to low engagement, limited retention, and unintended harm. Inclusive design strengthens both learning and trust.